(1) CUSTOMER SATISFACTION IS OUR PRIORITY
We pride ourselves on creating high-quality items, and we hope that you will be 100% satisfied with your purchase. When you receive your order, please inspect it carefully to verify that all items have been received and meet your expectations.
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy.
We will not be responsible for return postage cost unless we made a mistake and sent you the wrong item or the item is unusable due to a defect. Refund/Exchanges that are not the result of a defect or a mistake where we sent you the wrong item, will require the buyer to pay return costs plus additional postage charges to resend a replacement item if applicable.
Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.
(2) AUSTRALIAN CONSUMER LAW
(a) Under the Australian Consumer law:
Our good and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the guarantees which it provides. I f there is an inconsistency between this policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or serviced which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have a good repaired or replaced.
(3) CHANGE OF MIND
(a) In the event that you receive the product or service which you purchased, as stated, but you simply change your mind, we may, at our discretion, offer you a refund or exchange provided that:
(I) You notify us within 7 days of receipt
(II) In the event of services, the services have not already been performed
(III) The following conditions are satisfied:
- goods have not been worn or used;
- goods have not been damaged after delivery;
- no attempts have been made to alter the goods;
- the goods have not been dropped or broken.
(4) PRODUCTS DAMAGED DURING DELIVERY
In the event that a product which you ordered is damaged during delivery:
(a) Please contact us as soon as possible
(b) Any damaged product must be returned in the condition it was when you received it, together with any packaging and other items which you received with the damaged product.
(c) We will organise to repair the damaged product or to collect and replace it with an equivalent product, or to provide a refund, provided that you contact us within 7 days from the date you received the product.
Notwithstanding the other provisions of this policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:
(a) You misused the said product in a way which caused the problem;
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it;
(c) You asked for a service to be done a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted;
(d) Any other exceptions apply under the Australian Consumer Law.
(6) SHIPPING COSTS FOR RETURNS
(a) In the event that a product you purchase fails to meet one or more consumer guarantees under the Australian consumer law we will bear any costs of shipping the said product back to us, as well as any costs of shipping any replacement product to you.
(b) You are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a replacement or a refund under the terms of this policy then we will reimburse you for the reasonable postage, shipping or transaction costs for the Returned Product.
(c) In the event that we organise and pay for inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a replacement or a refund under the terms of this policy, then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
(7) PRODUCTS CONTAINING YOUR DATA
In some cases, products that you return may contain your data. The replacement or repair of this products may result in loss of your data. We recommend that you back up any data to avoid data loss. We recommend that you remove sensitive or confidential data as this data may be accessible by anybody who assesses or repairs your products. We are not responsible for any data which is lost as a result of the repair or replacements of your products.
(8) RESPONSE TIME
We aim to process any request for replacements or refunds within 7 days of having received them.
(9) HOW TO RETURN PRODUCTS
(a) You may contact us to discuss a return using the details at the end of this policy.
(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.
(c) You must provide proof of purchase in order to be eligible for a replacement or a refund.
(d) You may be required to present a government issued identification document in order to be eligible for a replacement or a refund.
(10) CONTACT US
If you wish to speak to us about this policy or about any refund or replacement, you may contact us at:
- email: firstname.lastname@example.org
- Phone: (+61)412318702